All Mock Exam Bookings (In-Person and Online) All bookings for Mock Exams, whether held in-person (offline) or online, are non-refundable. Once a booking is confirmed, no refunds, credits, or cancellations will be issued for any reason.
Digital Products and Downloads Due to the nature of digital content, once a digital product (such as the online practice mode of a Mock Exam or downloadable papers) has been accessed or the download has commenced, the right to a 14-day cooling-off period is waived. The digital asset is deemed fully delivered at the point of purchase.
Pre-Purchase Responsibility
Suitability: Please ensure that the mock exam or digital service fulfills your requirements before completing your purchase.
Descriptions: Full details for each exam and paper are provided in the product descriptions.
Inquiries: If you are unsure about a subscription or specific exam format, you must inquire via our Live Chat before making your purchase.
Exceptions Refunds or replacements will only be considered at our sole discretion where the purchased digital product is proven to be technically faulty and a working replacement cannot be provided.